Jalore-District Helpline

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District Help Line

Jalore District Administration has developed a Help Line Cell for immediate redressal of PG of emergency nature.<<View Helpline Cases Statistics >>

Here a Help line cell has been established with the help of a Toll free no -1077,where citizens may register there PG and get their grievance registered and helpline will provide immediate response in case of emergency type of cases else his grievance is reported immediately to concerned department official.

Computerisation of helpline cases

As soon as the problem is called it is fed into the computer software specially designed for Helpline grievences.The software is developed by NIC Jalore for strong monitoring of the helpline cases.

Success Stories -

1) 22-9-2008 -- Mohanlal Parmar reported to helpline at 10.50 pm that her wife is admited in Jalore Genral Hospital and urgently requires B+ve Blood immediately.The Helpline officials immediately called volunteers from Police line and Arya Vir Dal for donating the blood of group B+ve,thus saving the life of a needy.(Reg No-7589/22-9-08)

2) 24-3-2008- Barkarbhai told the helpline regarding SPREADING FIRE in and near Kabristhan,Sundelav Pond.The helpline officials immediatly called FIRE BRIGADE of nagarpalika and the FIRE was controlled within 15-20 minutes and a big accident was avoided.(Reg No-6431/24-3-08)

3) 9-2-2008 - Peersingh,social activist called helpline at 11 pm that a woman injured in road accident is SERIOUS requires immediate hospitalisation, the helpline immediately intimated MOT i/c Mr Birbal regarding the accidental case.The wounded is immediately treated and the LIFE SAVED.

Problems in traditional Approach

lHas to come to the Govt. Offices umpteen no. of times, Very Costly affair for the complainant

lEffective monitoring is not feasible

lStatus of the application cannot be told easily.

lDelay in Disposal- at times the basic purpose is defeated

lNo System of reporting back to the complainant

lFair amount of Chances the application being dumped in Section/Office of DLOs/BLOs/PLOs

lQuick redressal of grievances of urgent nature- not possible

<< District Computerisation >>

<<District Level JanSunvayi >>

Common nature of Complaints

�        Electricity fault

�        Law and Order problems

�        Emergency Police Help

�        Water Supply problem

�        Sanitation/Sewerage Problem

�        Emergency Health Related Problems like epidemic/disease outbreaks/Dengue-Malaria etc

�        Encroachment problem

�        Construction work-norms not followed.

�        Non Cooperation by Any Govt. Staff.

�        Delay in Any Govt. Work

�        Absence of any government official.

Advantages

l      Absolutely free 12 X 7 service to redress public grievances

l      Simple Concept � Easy to Establish & Monitor

l      Quick Disposal of Grievances

l      Very Useful in disposal of grievances of emergency nature, which needs to be addressed immediately

l      Just 1 Person Engaged

l      Minimum Paper Work

l      Easy Follow Up

l      Disposal Assured

l      Full Proof System

l      Providing an Accountable System

l      Enhance the Image of Administration

l      Lot of time saved for DM/ADM/CEO/SDMs.

Monitoring & Supervision

lWeekly reviewed by DM/ADM

�Feedback from complainants -5 randomly selected disposed case.

�Call Up 5 Officials �Indisposed one

lFortnightly pendency list generated by PG Cell

lMonthly reviewed by DM with DLOs/SDM

lVigilance Committee meeting

lAll Officers � to maintain a separate Register.

lHOOs are directed to see that register on a daily basis

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